TERMS & CONDITIONS

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• Check-in & Check-out:
  • Standard check-in time: 12:00 PM IST
  • Standard check-out time: 11:00 AM IST
  • Early check-in and late check-out are subject to availability and additional charges.
  • Late check-out penalty: Rs. 1000/- per hour will be applicable.

• Cancellation, No-Show, & Amendment Policy:
  • Cancellations made 48 hours before the arrival date will not incur charges.
  • Cancellations beyond this period will be subject to a one-night retention charge.
  • No-show bookings will be charged for one night.
  • In the absence of a specific reservation policy, standard hotel industry policies apply.
  • An advance payment of 50% is required for a confirmed booking.
  • The advance amount is non-refundable in case of cancellation.

• Children & Extra Charges:
  • Children below 8 years stay free (accommodation only).
  • Children up to 5 years stay free (cribs subject to availability).
  • Additional charges apply for children between 5 and 12 years.
  • Children 13 years and above are charged as per extra adult rates.

• Guest Identification:
  • Every guest above 18 years must provide a valid photo ID at check-in.
  • Accepted IDs: Aadhaar Card, Driver’s License, Voter ID, Passport (Indian or International).
  • PAN cards are not accepted as identification.

• Room Charges & Services:
  • The booking amount excludes charges for room service and telephone calls for breakfast.
  • Visitors are not allowed in guest rooms.
  • Breakfast timing: 08:00 AM to 10:00 AM.
  • Breakfast in the room will be charged extra.
  • Smoking is not allowed in the room.
  • Outside food is not allowed on hotel premises.

• Right to Admission & Liability:
  • The hotel reserves the right of admission.
  • Guests must adhere to safety, security, and hygiene guidelines.
  • The hotel is not responsible for personal belongings lost, stolen, or misplaced.
  • Guests must take good care of their belongings.
  • The management will not be responsible for any losses or damages incurred.
  • Any damage & loss will be subject to a fine.

• Cancellation & Refund Policy:
  • Bookings canceled 48 hours before are subject to a one-day room rent charge.
  • Refunds will be processed within 10-15 business days after deduction of cancellation charges and applicable taxes.
  • Refunds will be credited via the same payment mode used for the booking.
  • The bill must be settled at the time of check-in.

• Payment Methods:
  • Payments can be made via,  credit card, Debit cards UPI, and payment gateway.
  • A pre-authorization will be taken on your credit card at check-in for the total stay.

• Taxes & Rate Adjustments:
  • Government taxes as applicable.
  • Taxes are applicable at the time of reservation.
  • Extension of stay will be subject to current rates.
  • Special rates & offers may be non-refundable or non-changeable.

• Guest Conduct:
  • The hotel reserves the right to evict guests for inappropriate conduct, security reasons, or non-adherence to policies.
  • Gatherings or parties in guest rooms are strictly prohibited.

• General Policies:
  • Food & beverages from outside the hotel are not allowed.
  • The hotel is not liable for food shelf life after events or outside consumption.
  • Any damage to hotel assets (movable or immovable) will be chargeable.
• Security & Valuables:
  • Guests are encouraged to use the safe deposit box in the in-room for valuables.
  • The hotel is not responsible for lost or stolen items.
  • Vehicles parked at the hotel are at the owner’s risk.
  • Valet parking is provided at the guest’s own risk.
• Lost & Found:
  • Lost items will be stored for three months before disposal or donation.
  • Guests must provide valid identification to claim lost property.
• Force Majeure:
  • The hotel is not liable for financial losses, travel delays, injuries, or inconvenience caused by unforeseen events such as:
    • Flight delays or cancellations
    • Natural disasters
    • Civil disturbances
    • Government actions
• Modifications & Indemnification:
  • The hotel reserves the right to change these terms & conditions at any time.
  • Guests agree to indemnify the hotel against any liabilities arising from their stay.

• Information Collection:
  • The hotel collects personal information such as name, contact, payment, and identification details to facilitate reservations and services.
  • Guest information may be collected through our website, reservation desk, or third-party booking platforms.

• Use of Information:
  • Personal data is used for reservation confirmation, guest communication, and service enhancement.
  • We do not share guest information with third parties unless required by law or necessary for service fulfillment.

• Data Security:
  • The hotel implements strict security measures to protect personal data from unauthorized access or disclosure.
  • Payment information is processed securely using industry-standard encryption.

• Cookies & Tracking:
  • Our website may use cookies to enhance user experience and collect non-personal data for analytics.

• Legal Compliance:
  • The hotel complies with applicable data protection and privacy laws.
  • Guest data will only be disclosed to authorities if legally required.

• Guest Rights:
  • Guests have the right to request access, correction, or deletion of their personal data.
  • For privacy-related inquiries, guests may contact hotel management.

By proceeding with a reservation, guests agree to abide by these terms & conditions and accept the privacy policy. The hotel reserves the right to cancel reservations if information provided is found to be falsified or incomplete.

Please reach us at navaratnahospitality@gmail.com if you cannot find an answer to your question.